Claims & returns
Step 1: Submit a claim request in your user account.
Log in your account and then go to Order –> Claims –> Claims. Choose the relevant invoice number and relevant action and then follow the instructions. You will be prompt when specific information is required. Once the claim is completed you need to save it and send. Customer Care Team will review your claim during their opening hours.
- If you received a damaged product:
Remember to attach a photo of the advertised product.
- If you have not received the product in the package:
When submitting a complaint, you have the option of choosing whether the product should be sent to you in a separate order or added to the next one. You can also opt out of it.
Step 2: After positive consideration of the claim, please prepare an item for return.
Place the originally packed product into the carton and securely close the package. Send it to the following address:Oriflame Cosmetics, Suites E/F Old Stratford Business Park, Falcon Drive, Milton Keynes, MK19 6FG
The costs of returning the product are reimbursed in all cases where the fault lies with Oriflame.
Step 3: Money refund
We will issue a full refund within maximum 14 days after your returned item(s) reach our warehouse. In case of reimbursement, the amount will be transferred to your user account, which can be used for subsequent purchases.
*If you have purchased a product through a Brand Partner, we advise you to contact them, as your warranty will be further handled through this person.
|Deadline for submitting a complaint||Type of complaint:|
|14 days||- Withdrawal from the contract|
|- Notification of lack of products|
|- Notification of an assortment error|
|30 days||- Return under the Unique Satisfaction Guarantee|
|2 years||- Quality complaint - Oriflame is liable under the warranty if a physical defect is discovered within 2 years from the date of delivery of the goods to the consumer. The report should be submitted to Oriflame as soon as possible, but no later than one year from the date the defect was discovered.|
|As soon as possible||- Allergic reaction - as soon as the problem is noticed.|