GUEST SHOPPER
TERMS AND CONDITIONS
These Terms & Conditions (the "Terms") and any documents referred to in them constitute, when you accept them, a binding agreement (the "Agreement") between Oriflame Holdings BV, registered at: Hoogstraat 10B, 5462 CX Veghel, The Netherlands, registration number Netherlands Chamber of Commerce no. 16061386 ("Oriflame", "us", "we", "our"), and you ("you", the "Guest Shopper").
These Terms govern your use of the Oriflame sales platform https://uk.oriflame.com (the "Site") and the Oriflame mobile app (the "App") (together the "Store") for the purpose of purchasing Products in the United Kingdom and Republic of Ireland as a guest customer, without creating an Oriflame account or registering as a VIP Customer or Brand Partner. These Terms supersede any and all previous agreements, representations or undertakings relating to guest purchases. We have published these Terms on our Site where they are available to you and we therefore advise you to print or save and retain a copy for your records.
1. GUEST SHOPPER
1.1. These Terms apply to you when you purchase Products from us as a Guest Shopper, without registering an Oriflame account.
1.2. As a Guest Shopper:
- no permanent customer account or profile will be created;
- each purchase will be treated as a separate, independent transaction and you will be required to re-enter your details for each new purchase; and
- you will not be entitled to any loyalty, reward or referral benefits that may be available to VIP Customers and Brand Partners.
1.3. By placing an order as a Guest Shopper, you confirm that you are permitted to make purchases under the laws applicable to you.
1.4. You must not provide any unlawful content as part of your use of the Store.
1.5. Dishonest orders (e.g. using false data or data of other persons without their authorisation or for fraudulent purposes) are strictly prohibited and Oriflame reserves the right to refuse them.
1.6. To access and use:
(a) the Site: you must have a device that can access the Internet using the following web browsers: Google Chrome, Microsoft Edge or Apple Safari in the latest version;
(b) the App: you must have a mobile device with iOS or Android latest versions with access to the Internet.1.7. We may issue periodical updates for the App which may be necessary for its proper functioning. We will inform you about the required updates. Failure to install these updates may result in the malfunctioning of the App.
1.8. The use of certain features of the Store may require installing Java and/or JavaScript software and applying appropriate cookie settings.
2. PRODUCTS
2.1. "Oriflame Products" or "Products" are the cosmetics and related accessories, certain food and dietary supplements and certain other products offered for sale under the Oriflame trademarks or other trademarks. All Products, prices, offers and promotions set out on the Store are valid and binding only during the period indicated or, if no period is indicated, during your browsing session. The product details on the Store include descriptions of the Products’ main characteristics.
2.2. To the maximum extent permitted by the applicable laws, the images of the Products on the Store are for illustrative purposes only. Minor variations in the shape, colour and size of the Products delivered to you compared to the images as displayed on your device do not constitute a product defect. The above does not exclude or limit Oriflame's statutory liability for lack of conformity of the Product with the agreement.
3. PLACING AN ORDER
3.1. You may place orders from the Store by selecting the Products you wish to buy. Placing an order is considered to be an offer made by you to us to buy the selected Products.
3.2. Content on the Store, including descriptions of Products and prices, constitutes an invitation to conclude a contract.
3.3. An order is placed when the following steps have been completed:
3.3.1. you have selected the Products you wish to purchase by using the option “add to shopping cart” (or similar); you may at any time review and modify the content of the shopping cart by changing the quantity of Products, deleting Products or removing the entire content of the shopping cart;
3.3.2. you have agreed to these Terms;
3.3.3. you have provided the personal data necessary to accept, process and fulfil your order;
3.3.4. you have selected your preferred method of delivery and payment; and
3.3.5. you have confirmed your order by clicking the “Order and pay” (or similar) button on the Store, which is equivalent to placing a binding order.
3.4. Once your online order is placed, it cannot be changed via the Store; you will need to contact Customer Service at Phone: 0207 1180081 (UK) / 01485 1010 (IE), e-mail: info@oriflame.co.uk (UK) / info@oriflame.ie (ROI).
3.5. Once we have accepted your order, an order confirmation will be emailed to you indicating that the purchase contract has entered into force.
3.6. In addition to the order confirmation, you will receive details of your Products shipped to you and all other necessary information.
3.7. When you order online as a Guest Shopper, please note the following:
3.7.1. these Terms together with our confirmation of your order will form the contract between you and Oriflame for the sale and purchase of the Products (which we recommend are saved or printed);
3.7.2. the contract may only be concluded in English and not in any other languages; and
3.7.3. Oriflame subscribes to the Codes of Conduct set out in clause 17.2 of these Terms.
3.8. Orders completed and paid for cannot be cancelled by you, except as described in clauses 7 and 8.
3.9. Orders can be placed at any time, except during brief periods of system unavailability. The Store may occasionally, and for limited periods of time, not be available due to maintenance or for various technical reasons. To the maximum extent permitted by the applicable laws, Oriflame will not be responsible for such unavailability. The availability of the Products and services described in the Store, and the descriptions of Products and services, may vary based on location and timing.
3.10. Not all Products will be available at all times. On rare occasions a confirmed order may include a Product that has become unavailable. If this happens, we will remove that Product from your order, you will not be charged for it and it will not appear on your invoice. We will notify you accordingly. You may cancel the remainder of your order by contacting Customer Service at Phone: 0207 1180081 (UK) / 01485 1010 (IE) or e-mail: info@oriflame.co.uk (UK) / info@oriflame.ie (ROI).
4. PRICES AND PAYMENT
4.1. Except where noted otherwise, the prices of the Products displayed on the Store represent the full retail price for the Products at the moment the order is placed. All prices are shown in local currency and are inclusive of applicable VAT.
4.2. We provide you with the total price of your order, including any applicable delivery charges, directly before you confirm your order.
4.3. We may change our prices at any time. However, the price confirmed at the time you place your order will apply to that order, unless we both agree otherwise.
4.4. The prices do not include the costs of transport, delivery or any other fees and charges that are clearly indicated as being additional charges to the price during the ordering process and that may vary depending on the delivery method chosen by you.
4.5. If you hold a special offer coupon and activate it by entering its code as indicated on the Store, we will deduct its value from the price of your order. Coupons have no independent monetary value and cannot be exchanged for cash. Please note that if you withdraw from or cancel your order, the coupon or promotional code used will not be reinstated.
4.6. Payments can be made by bank cards or by other means specified in the Store. Most major bank payment cards are accepted. For the safety of online payments made with a card, all payment information is encrypted. Oriflame works with authorised payment service providers, which handle credit card information properly and in accordance with the international payment card industry data security standards.
4.7. You agree to receive electronic invoices.
5. DELIVERY AND TRANSFER OF RISK
5.1. The ordered Products can only be delivered in the Territory.
5.2. Oriflame informs you about the possible methods, available delivery times and costs via the Store. We will inform you about the delivery restrictions.
5.3. The place of delivery of the Products will be as chosen by you in your order. In the case of parcels with excessive weight, you will be advised by e-mail or text by the logistics company about the address of the pick-up point where delivery will be made.
5.4. We will process and deliver your order as quickly as possible but no later than 30 days after the order has been confirmed by us. To the maximum extent permitted by the applicable consumer protection provisions, we shall not be liable for delays in delivery caused by circumstances beyond our control.
5.5. The risk of loss of Products and title to the Products will pass to you upon delivery of the Products.
5.6. Oriflame will not be responsible for non-delivery, wrong or late delivery of an order caused by the provision by you of incorrect or incomplete delivery information (name, surname, address).
6. CONFORMITY OF OUR PRODUCTS
6.1. We are liable for the conformity of the Products with the agreement and applicable provisions of law, in particular consumer protection provisions. We warrant that Oriflame’s cosmetic products are manufactured in accordance with the Guidelines for Good Manufacturing Practices for Cosmetic Products EN ISO 22716:2007 and the Oriflame Code of Practice.
6.2. If a Product does not conform to the contract, you are entitled to the remedies available under applicable consumer law, which may include repair, replacement, price reduction or refund/termination, depending on the circumstances
7. RIGHT TO WITHDRAW FROM THE ORDER
7.1. When you purchase Products as a consumer (i.e. for your personal consumption), you may exercise the statutory right to withdraw from the contract in accordance with the provisions below.
7.2. We strictly adhere to the Product withdrawal rules applicable in the Territory.
7.3. You may cancel an order for Product(s) without giving any reason and without bearing any costs except for the costs indicated below during 14 calendar days from the day you, or the person receiving the Products in your name (indicated by you), received physical possession of the Product or the last of the Products if you ordered more than one. If you have filed a declaration on withdrawal before we have confirmed the acceptance of the order, the offer shall cease to be binding.
7.4. The right to withdraw from the order does not apply to an order where the Product was supplied in a sealed package which cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery. Those products are identified appropriately on the Store.
7.5. To withdraw from an order you can use the online cancellation function available on the Store. In order to return an item please contact Customer Services by e-mail info@oriflame.co.uk (UK) / info@oriflame.ie (ROI), alternatively contact Customer Services at Phone: 0207 1180081 (UK) / 01485 1010 (IE), or notify us in any other way, as long as we receive clear notice that you wish to cancel your order (e.g. by letter). There is no obligation to use any specific form.
7.6. In order to withdraw from the order, you must submit an explicit declaration of your intention to do so. Sending the declaration before the deadline set out in clause 7.3 above is sufficient. If you send us your cancellation notice by e-mail, your withdrawal is effective from the date you sent us the e-mail.
7.7. If you exercise your right to withdraw by submitting your request online or by other available means,, we will provide you with an acknowledgement of receipt on a durable medium (e.g. by e-mail) without delay. You may wish to keep a copy of your withdrawal notification for your own records.
7.8. You will receive a full refund of the price you paid for the Products and any applicable delivery charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Products. We will process the refund due to you as soon as possible and, in any case, within (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if no Products were supplied, 14 days after the day on which you gave us notice of withdrawal as described in clause 7.6, subject to clause 7.10. If you return the Products to us because they were faulty or misdescribed, we will refund to you the full price of such Product, any applicable shipping costs and any reasonable costs incurred by you in returning the Product to us.
7.9. We will refund you using the same payment method you used to pay for the order, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
7.10. If the Products were delivered to you:
7.10.1. you must return the Products to us without undue delay and in any event not later than 14 calendar days after the day on which you withdraw from the order. The deadline is met if you send back the Products before the period of 14 days has expired;
7.10.2. unless the Products are faulty or misdescribed, you will be responsible for the direct cost of returning the Products to us; and
7.10.3. you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
7.11. Details of your legal right to withdraw and an explanation of how to exercise it, are provided in clause 3.6 of these Terms.
7.12. Without prejudice to your right to withdraw from any order and return a Product, upon receipt of the delivery you should check its content to make sure that it does not contain any Products that might have been damaged during transportation. You, or the person receiving the Products in your name, should notify Customer Services immediately by submitting a claim and describing the damage/defect. You can also send the claim by e-mail at info@oriflame.co.uk (UK) / info@oriflame.ie (ROI).
8. ADDITIONAL REFUND POLICY
We further guarantee the quality of any Product which carries the Oriflame name and certify that they are manufactured by, or for us, to the highest standards of quality. We are confident that you will find our Products satisfactory in every way. We therefore offer a further Oriflame guarantee that allows you to exchange or receive a full refund for any Product purchased from us that you are not completely satisfied with. The refund is to be claimed within 30 days from your receipt of the Product. This guarantee does not apply to any Product intentionally damaged or misused. Unless communicated otherwise, returns and refunds under this clause shall be made in accordance with the terms of clause 7 above. This guarantee does not affect, limit or exclude your statutory rights, including in particular the statutory right to withdraw from a distance sale contract.
9. PERSONAL DATA AND PRIVACY
9.1. If you provide information on the Store, you agree to provide accurate, current and complete information as requested. We will use and maintain the personal data we collect through the Store in accordance with applicable law and the Oriflame Privacy Notice for Guest Shoppers, which is available here.
9.2. We undertake to keep all personal data secure. We will keep it on a secure server and will fully comply with all applicable data protection and consumer protection legislation.
10. MARKETING COMMUNICATIONS
10.1. We do not send marketing communications to Guest Shoppers by default. All communications sent to you in connection with your order are strictly transactional in nature (such as order confirmations, payment confirmations, delivery updates and customer service communications) and are necessary for the performance of your purchase contract.
10.2. During the checkout process, you may be offered the option to subscribe to our newsletter and receive marketing communications from us about our Products, offers and promotions. Subscription to our newsletter is entirely separate from your purchase, fully voluntary, and is not a condition of completing your order.
10.3. Where you choose to subscribe, we will process your contact details for the purpose of sending you marketing communications on the basis of your consent. Our marketing communications will include clear information on how to unsubscribe.
10.4. You may withdraw your consent to receive marketing communications at any time by using the unsubscribe link in any of our communications or by contacting Customer Services at Phone: 0207 1180081 (UK) / 01485 1010 (IE), e-mail: info@oriflame.co.uk (UK) / info@oriflame.ie (ROI). Withdrawal of consent will not affect the lawfulness of any communications sent before withdrawal.
10.5. We will retain a record of your subscription and any withdrawal of consent in order to manage your preferences and ensure compliance with applicable law.
11. TRADEMARKS AND COPYRIGHT
11.1. Oriflame, our logo and the names of the Products or the Product ranges produced, marketed, sold or distributed by us are trademarks of the Oriflame Group. All other trademarks, service marks, and logos used on the Store are the trademarks, service marks or logos of their respective owners who may or may not be affiliated with, connected to, or sponsored by Oriflame. Any use and/or copying of any marks appearing on the Store requires the prior explicit consent of their respective owner.
11.2. All content included in, or made available through, the Store including, but not limited to, software or digital code, scripts, text, artworks, photographs, graphics, logos, button icons, still or moving images, video and audio clips and data compilations (the "Content") is the property of Oriflame, its content suppliers or other respective owners. Content not owned by us has been duly licensed to us and is protected from unauthorised use, copying and dissemination by copyright, trademark, publicity and other laws and by international treaties.
11.3. Unless expressly permitted in writing by us, you shall not capture, reproduce, perform, transfer, sell, licence, modify, create derivative works from or based upon, republish, reverse engineer, upload, edit, post, transmit, publicly display, frame, link, distribute, or exploit in whole or in part any of the Content. Nothing contained in these Terms or on the Store should be construed as granting, by implication or otherwise, any licence or right to use any Content in any manner without the prior written consent of us or of such third party that may own the Content or intellectual property displayed on the Store.
11.4. The Store is protected by copyright. Reproduction, copying, sale, resale or trade with the Store is strictly prohibited.
11.5. Any use of the Content other than as permitted in these Terms will constitute a breach of the Terms and may constitute copyright and/or design right and/or patent infringement. You agree not to use the Content for any unlawful purposes and not to breach our rights or the rights of others.
12. TERMINATION
12.1. We reserve the right to refuse, cancel or restrict any order or access to the Store where we have reasonable grounds to believe that your use of the Store involves fraudulent activity, provision of materially inaccurate personal data, or where fulfilling your order would be unlawful for us. Where we cancel an order under this clause, we will refund in full any payment already made by you.
13. ERRORS AND CORRECTIONS
While we use reasonable efforts to include accurate and current information on this website, we do not warrant or represent that the website will be error-free. Data entry errors or other technical problems may sometimes result in inaccurate information being shown. We reserve the right to correct any inaccuracies or typographical errors on our Store, including pricing and availability of Products and services, and shall have no liability for such errors. We may also make improvements and/or changes to the Store’s features, functionality, or content at any time. If you see any information or description you believe to be incorrect, please contact Customer Services. Nothing in this clause affects your statutory rights.
14. LINKS
We may provide links to third party websites or resources. Our provision of such links is not an endorsement of any information, product or service reached through such a link. We are not responsible for the content or performance of any portion of the Internet including other websites to which this site may be linked or that can be accessed by this site. Please inform us of any errors or inappropriate material found on websites to which this site is linked.
15. COMPLAINT HANDLING
15.1. You can always file any complaint, question or request with the Oriflame Customer Services at Phone: 0207 1180081 (UK) / 01485 1010 (IE), e-mail: info@oriflame.co.uk (UK) / info@oriflame.ie (ROI). When filing a complaint please specify the subject of your complaint and your specific request (if any). We will respond to your complaint on a durable medium (e.g. e-mail) within 14 days of receiving it.
15.2. If you believe that use of a Product has caused an adverse reaction, undesirable effect or other health-related concern, please stop using the Product and contact Customer Services using the details above as soon as possible. We may request additional information from you to investigate the matter and to comply with our obligations under applicable product safety and regulatory requirements. This clause does not affect any of your statutory rights.
15.3. Advice about your legal rights is available from the UK International Consumer Centre (www.ukecc.net) or Citizens Advice (www.citizensadvice.org.uk) for consumers based in the United Kingdom, or the Competition and Consumer Protection Commission (www.ccpc.ie) for consumers based in the Republic of Ireland.
15.4. In accordance with applicable laws, we inform you that we are not obliged to and do not commit to using a third-party alternative dispute resolution procedure. The certified alternative dispute resolution provider competent to handle consumer disputes in the United Kingdom is ProMediate (UK) Limited (www.promediate.co.uk). For consumers based in the Republic of Ireland, information on approved ADR entities is available at www.ccpc.ie. Using ADR does not affect your right to bring proceedings before the competent courts.
16. APPLICABLE LAW AND JURISDICTION
These Terms are governed by the laws of the country in which you are resident within the United Kingdom or the Republic of Ireland. Any disputes may be brought before the competent courts of the Territory. This does not affect any mandatory consumer protection rights you may have under the laws of your country of residence, nor any mandatory jurisdiction rights available to you as a consumer.
17. FINAL PROVISIONS
17.1. Oriflame is not responsible for blocking by administrators of mail servers transmitting messages or notifications to your e-mail address or for removing or blocking e-mails by software installed on your computer. Please check your spam or junk folder for order-related communications.
17.2. Oriflame strictly adheres to the UK Direct Selling Association’s Code of Consumer Practice (www.dsa.org.uk), the Code of Conduct of Seldia (SELDIA Code of Conduct 2021) and the World Federation of Direct Selling Associations (WFDSA) (WFDSA Direct Selling Code of Ethics). You can obtain copies of these documents from Customer Services at Phone: 0207 1180081 (UK) / 01485 1010 (IE), e-mail: info@oriflame.co.uk (UK) / info@oriflame.ie (ROI).
17.3. By accepting these Terms you agree that we may transfer our rights and obligations under contract to another organisation, but this will not affect your rights or our obligations under these Terms.
17.4. If any provision of the Terms is held to be unlawful, void or for any reason whatsoever unenforceable, the invalidity of that provision shall not affect the validity of the rest of the Terms.
17.5. The failure of Oriflame to enforce any of the provisions herein shall not be deemed a waiver of their enforceability.
17.6. By accepting these Terms you acknowledge that Oriflame will send you information and communications regarding your contract and/or your purchase orders on a durable medium other than paper (i.e. via e-mail or any other means addressed personally to you that allow you to store the information in a way accessible for future reference for a long enough period and that also allows you the unchanged reproduction of such information).
17.7. Any notice given under this Agreement which is given by recorded delivery overnight post or by first class post to the address of the party set out in this Agreement, or to such other address as shall have been notified from time to time in writing by one party to the other, shall result in the period of notice commencing to run (i) in the case of recorded delivery overnight post from the day after such notice is posted, and (ii) in the case of first class post from the second business day after such notice is posted. Any notice given by email will be deemed delivered and received on the next business day following the date of transmission, unless otherwise provided herein. If notice is given by any other means, the notice period shall start running on the day of actual receipt of the notice. This does not apply to informing us of returns under clause 7 – the time period for returns runs from the date you inform us that you wish to return the Product.
17.8. We may update these Terms at any time. The version of these Terms in force when you place your order will apply to that order.
17.9. We verify reviews about the Products available in our Store to ensure that they come from buyers who purchased and used the Products – in such case we mark the opinions as coming from a “Verified purchaser”. When we are not able to verify whether a review comes from a verified purchaser, we mark them as “review of encouragement”.
17.10. As a Guest Shopper you do not have any rights to participate in our trading scheme: our Products are supplied to you strictly on a not-for-resale basis and you may not market or resell the Products which you buy from us; and you may not earn any commissions or bonuses under the Oriflame Brand Partner Reward Plan or similar plans or documents.
17.11. If you have any questions about these Terms or any other aspect of your purchase from Oriflame, please contact us. We will make every reasonable effort to address your concerns and resolve any issues you bring to our attention.
Our key information:
Name: Oriflame Holdings BV
Address: Hoogstraat 10B, 5462 CX Veghel, The Netherlands
Phone: 0207 1180081 (UK) / 01485 1010 (IE)
e-mail: info@oriflame.co.uk (UK) / info@oriflame.ie (ROI).
Registration number: Netherlands Chamber of Commerce no. 16061386
VAT number: NL006687702B01
Last updated: July 2026